Refund policy
Refund Policy
Last updated: September 2026
We want you to be happy with your order. This policy explains how returns, refunds, and exchanges work for purchases made on originalapplebags.com.
Return Window
You may request a return or exchange within 14 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging. Because our products are sold in bulk packs and cases, we're unable to accept returns on opened or partially used packs.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at support@originalapplebags.com with your order number and photos of the issue. We'll arrange a replacement or refund at no cost to you.
How to Start a Return
Email support@originalapplebags.com with your order number and the reason for your return. We'll provide instructions, including the return address and whether a shipping label will be provided.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
- Opened or used bags/packs
- Case-quantity (50,000-bag) orders once opened
- Custom or wholesale orders with agreed-upon terms
- Sale or clearance items marked as final sale
Exchanges
If you need a different size, color, or design, the fastest way is to return the original item (once approved) and place a new order.
Contact Us
Questions about your return? Email support@originalapplebags.com